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Coord II- Cust Rel Opt Store - Randolph, NJ

Job Description:
Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.
9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
The Optimum Store Coordinator performs any and all supporting and direct customer contact-related tasks of moderate complexity, in a manner that ensures customer satisfaction.
Identifies, resolves, and/or refers to the appropriate personnel, customer service related issues that may arise from time to time that otherwise impede providing Optimum Service.
Responsible for accurate payment processing and deposit preparation (including Cash Pull Tickets, Daily Transmittal Forms, Deposit Slips, and Pick Up Logs).
Communicates customer feedback on current needs and trends to management (i.
e.
product rollouts, rate increases, etc.
).
Successfully applies product knowledge with a focus on increasing revenue and retaining customers.
Provides support to other team members.
Performs other duties as assigned.
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